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Patients in pain may contact our office after hours at (585) 248-5100

In the event no one is immediately available, please contact the office the following morning or go to the nearest emergency room.

Direct Injuries to the Mouth and Teeth

Following a direct injury to your mouth or teeth, whether undergoing orthodontic care or not, immediately ice the injured area and contact your regular dentist as soon as possible. Your dentist should be your first point of contact as he/she has the necessary materials and or anesthesia required to treat injuries. If orthodontic appliances are dislodged or displaced, we will need to replace or adjust the appliances as soon as possible.

Issues Related to Orthodontic Appliances

Sometimes, appliances may break or bend between treatment visits. If problems such as loose bands, loose brackets, and broken or poking wires occur, please contact our office for an appointment during patient hours. Unfortunately it is not possible to handle these issues on a walk-in basis. We value our patient's time and try our best to stay on schedule. Here are some helpful hints to troubleshoot the problem until our office can see you.

  • A loose band or bracket may be left in place until seen in our office for replacement.
  • A broken or poking wire may be bent in with a pencil eraser or cut with the clippers.
  • Cover a tie wire irritating your mouth with bee's wax or sugarless gum. Try to tuck it under the arch wire with a blunt object, pencil eraser, or Q-tip.
  • A removable appliance that is not fitting well is not to be worn until it can be properly adjusted in our office. Call the office as soon as possible, during patient hours, to schedule an appointment.

To learn more about what makes Get It Straight Orthodontics in Rochester NY a smart choice, or to take advantage of our free initial consultation offer (a $249 value), get in touch with any of our three Rochester area locations today. Or call us at 585-248-5100 and we’ll be happy to help.